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TUNNEL OF LIGHTS – OPENS 3RD DECEMBER

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The Tunnel of Lights – Key Information 2020

Join us on a magical journey through the Shipwreck Treasure Museum’s underground Tunnels, as it is illuminated by over 50,000 lights and transformed into a festive wonderland.

We expect the magic will make you to want to walk the route more than once, which is encouraged. However please do so with respect for others, following the social distancing measures you will find in place. They are for everyone’s safety.

Please book your tickets here. Tickets are non-transferable and must be presented in email form or with your booking reference number at the Event entrance.

Children must be accompanied by an adult.

We request that bookings must not be made for groups of more than 6 individuals unless part of the same bubble, in order to follow current government guidelines.

Please do not arrive earlier than your pre-booked arrival time, as you may not be allowed to enter. This ensures that we keep everyone safe and support safe social distancing throughout these special evenings.

Key Information:

Opening hours

The Tunnel of Lights is open 10am – 8pm.

Entry into the Museum is included with the ticket, however the Museum is only accessible with a ticket to the Event.

Please note that your pre-booked ticket time slot is the time for you to arrive at The Shipwreck Treasure Museum and we ask you do not arrive early.

Please take note of the closing times on the date you are booked to join us.

Arrival and Parking

Unfortunately the Shipwreck Treasure Museum does not have any onsite parking, however Charlestown Harbour offers some free parking as well as a large Pay and Display parking lot with accessible parking.

Welcome and Entrance to Tunnel of Lights

Please make your way along our one-way entrance path towards the Tunnels ticket office when you arrive. Please do not congregate here to meet other people in your party, wait for them away from the site.

Please make your way towards the Tunnels ticket office at your pre-booked time slot.

You will enter the Event through our Tunnel ticket office, please have your Tunnel of Lights confirmation email or booking reference ready to be checked off by our Ticket Office team.

This is a self-led experience through underground tunnels. Even though the Tunnels may be shielded from the Cornish Weather, we recommend sturdy footwear and waterproofs, as there are some parts of the experience that are outdoors and the tunnels may be wet due to the occasional flooding. Some sections of the paths are narrow, however there are clearly signposted passing points provided to allow for safe socially distanced passing. The entrance and exit are one way, however there are moments during the experience where you will have to turn around on yourself.

The route should take on average 40 minutes, but this of course depends on the visitor.

Toilets

The main toilets are located at the entrance of the Shipwreck Treasure Museum, which include baby changing, family room, and accessible facilities.

We recommend making use of them upon arrival, as there are no toilets located on the Tunnel route until exit into the Museum.

Regular hand sanitisation points are located across The Tunnel of Lights route and within our amenities.

Access information

The Tunnel of Lights route will take you along some gentle slopes and some narrow paths. Some paths may be wet due to flooding.

The paths are suitable for buggies and wheelchairs, however the exit is inaccessible with stairs. Should a visitor need an alternative exit route then the Shipwreck Treasure Museum team will assist them.

The route will lead you from the Tunnels Ticket Office, through the Tunnels and up into the Shipwreck Treasure Museum, following a one way self-led route.

Additional event safety and access information:

The Shipwreck Treasure Museum, and our staff, are working hard to ensure the safety of you and your family throughout the Corona Virus pandemic. This means adhering to government guidelines on social distancing and the use of masks, where applicable. Any visitors found intentionally disregarding these safety measures will not be allowed to continue with the Tunnel of Lights Experience and refunds will not be offered. We thank you in advance for your cooperation.

Please ensure that you book the correct time slot. We will not be able to adjust booking times on the evening. Please ensure that you have booked the correct quantity of tickets that you need. Additional tickets will not be able to be purchased on the evening.

All children must be accompanied by an adult throughout the Tunnel of Lights experience.

Light

The Tunnels of Lights is a light experience involving gentle lighting. No single source of lighting regularly strobes at high frequency.
The volume of light fixtures on site may be considered unsafe for people who are affected by extreme photosensitive epilepsy.

Personal Assistants

The cost of a ‘Tunnel of Lights’ ticket includes free entry for one personal assistant, for those requiring help during their visit. Please ensure you have booked a free personal assistant ticket, when purchasing your tickets.

Dogs

Assistance dogs are welcome.

Additional specific enquiries

Please contact our Reception team by telephone 01726 698987, or email info@shipwreckcharlestown.com.

The Shipwreck Treasure Museum team looks forward to seeing you this festive season.

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