Here at The Shipwreck Treasure Museum we continually strive to ensure all visitors, no matter what their ability, can make the most of their visit. Over 90% of the centre is on one level and therefore completely suited to wheelchairs and mobility scooters. The Charlestown Underground exhibit (formally known as the tunnels) is the only area in which wheelchairs etc are unable to visit. Those with mobility issues are asked to take extra care when visiting this exhibit, due to the steps, uneven terrain and distance.
To help you enjoy your visit we do provide two wheelchairs, free of charge on a first come – first served basis. If you’re not sure our ticket desk team, will be more than happy to give you advice. We also have a wheelchair friendly toilet on the ground floor with baby changing facilities. Further baby changing facilities are available on the upper level.
We unfortunately do not have any parking onsite, however, anyone with mobility issues can drop off outside our entrance ramp and pick up outside the exit of The Shipwreck Treasure Museum, where there is a lowered pavement. This is a no parking zone, so no worries about space. The nearest car park is less than 250m away from the entrance and has three designated disabled parking bays.
Assistance dogs (on leads and harnesses) are always welcome throughout The Shipwreck Treasure Museum. Dog bowls with water are placed around the Museum for their comfort as much as yours.
We understand that coming to The Shipwreck Treasure Museum could possibly be a daunting experience for visitors with accessibility issues, and we try our best to accommodate your needs. To that end, the cost of admission includes free entry for one personal assistant / carer for those that require help during their visit.
Generally, The Shipwreck Treasure Museum is well lit and a quiet area, however, with over 8000 artefacts, videos, and visual exhibitions, some people can find it a bit overwhelming. If you would like to borrow ear defenders or sensory aids, (free of charge) they are available at the ticket desk. All we ask is you return them when you’re done.
The team at The Shipwreck Treasure Museum are friendly, knowledgeable and approachable, so please, if you have any issues, just let one of them know. Also, if you have any further suggestions as to how we can make your visit more accommodating, fell free to tell us.
We are also in the process of creating a detailed map of the Shipwreck Treasure Museum and this will be available here once completed.